The staffing agency software that runs the client side of the desk.
Genaya brings client calls, intake calls by video, e-signed fee agreements, placement fee estimates, weekly contract billing, and payments onto one client record, so recruiters stop juggling tools around the placements.
It works with what you already use
Quote every rate and fee the same way
Keep bill rates and placement fees in one Price Book, with the bill rate as the price and the pay rate as the cost, so every recruiter quotes the same current rate. Only the owner sees cost unless you let a role see it.
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Answer every staffing request in seconds
Reply the moment a staffing request form comes in, remind clients before every intake call, and send a review request after each placement, so the desk stops chasing and no request waits.
Learn moreFill the order from your bench
Upload a list of people who already work with you - associates who asked to hear about new assignments, clients due a check-in - and the power dialer rings your softphone with the next one the moment you are ready. Before every dial it checks your Do Not Call list, the person's local calling hours and state rules, and your attempt limits, and every outcome lands in the call log.
Learn moreSee the whole desk at a glance
Every recruiter works from one phone system in the browser - local and toll-free numbers, calls and texts on the client's record, caller ID from your contacts, and recording on the numbers where you switch it on. With Live Agents on, the desk lead sees who is available, who is on a call and for how long, and who is working the power dialer, all on one screen.
Learn moreTake staffing requests around the clock
Build a staffing request form in the drag-and-drop builder - the company, the roles, the headcount, the start date - and share its public link on your website and in every email. Each submission lands as a lead in the table you choose, the recruiter who owns it is notified, and your automation can text the client back right away.
Learn moreTake the order face to face
Run intake calls, client check-ins, and interviews in a Genaya Room with a waiting room and recording. With Room Intelligence on, next steps appear as you talk - the fee estimate, the start-day check-in, the follow-up task - and each one lands on the client's record with one tap.
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Every agreement signed before the work starts
Build your fee agreement, job order, and conversion terms once in E-Sign Docs, and required fields make sure no order starts without the rate, the start date, and the guarantee in writing. The template library holds the W-4, W-9, and I-9 too: your team fills them in with the new hire on its own device and the new hire signs right there, and every signed copy stays on the record.
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Get every placement fee approved in writing
Quote a direct hire fee or a temp-to-hire conversion as an estimate, pull your standard fees from the Price Book, and keep the agreement on the same record. The client approves and signs on the call or from the client portal, and the approved estimate becomes the invoice the day the placement is made - without re-typing a line.
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Bill contract staff every week on autopilot
When a contract worker is on a set schedule, enroll the client once on a weekly plan at the agreed bill rate. Each week the plan creates its own invoice and charges the card or bank account on file, or sends the invoice with a pay link. Change the amount when the hours change, and let the plan end after a set number of weeks.
Learn moreRun your operation on Genaya
Try Genaya free for 14 days
No credit card needed. Bring your clients over and run your first day on Genaya.
The first shift is already on the floor.
One day on the desk, from first ring to final dollar
Follow a single October Tuesday at a staffing agency that runs on Genaya. Every moment below is the same platform and the same client record - no tool switches, no re-typing.
A client calls to hire two contractors
Alder Creek's plant manager calls before the desk is in: Luis and Ana finished twelve weeks on contract and she wants both on her own payroll. With every recruiter on the morning call list, the AI Receptionist answers, checks Priya's calendar, and books a video call.
The desk's calendar fills
The morning lands on one calendar. The 10:30 conversion call sits next to the Brookside intake call from last night's staffing request and the afternoon interview, and every recruiter sees the same day.
The conversion call, face to face
Priya opens a Genaya Room and Renee joins from the plant office. They confirm the hire date and each first-year base, the conversion agreement goes out for signature before they hang up, and every file lands on Alder Creek's record.
The fee is approved in writing
Priya sends the estimate for both conversion fees - 15% of each first-year base, the 90-day guarantee spelled out. Renee opens it in the client portal between shifts, taps approve, and signs with a finger.
Invoice out, paid from the portal
The approved estimate becomes the invoice with one tap - same record, same $18,000. The pay link goes out by email, and Alder Creek's controller pays with the company card from the client portal.
The review lands
Marking the conversion call done sends the review request on its own, while the good news is fresh. Five stars hit your profile before the plant's second shift starts - nobody had to remember to ask.
The owner sees the whole desk
Phones quiet, books closed. The dashboard shows what the desk actually did today - every meeting, fee, and rating on one screen, with the weekly contract billing already lined up for Friday.
Built for the teams that fill every order
See your own day on Genaya
Book a demo and we will walk through your calls, schedule, estimates, and payments, or start free today.
Recruiting and staffing questions, answered
The short version of what agency owners ask before they switch to Genaya.
Genaya runs the client side of the desk in one platform: calls and texts on your business numbers, intake calls in video rooms, fee agreements in E-Sign Docs, placement fee estimates and invoices, weekly contract billing, payments, automations, and reporting. The first call, the signed agreement, the fee, and the payment all stay on the same client record.
No. Genaya does not post jobs, parse resumes, or move candidates through a pipeline, so keep your ATS for sourcing. Genaya runs the business around it: client calls and intake, agreements, fees, contract billing, and payments.
Quote the fee as an estimate from your Price Book, and the client approves and signs it on a call or from the client portal. When the placement is made, the approved estimate becomes the invoice with one tap, and the client pays by card or bank transfer from the pay link.
Yes, for contract workers on a set schedule. Enroll the client on a weekly plan at the agreed amount, and each week Genaya creates the invoice and charges the card or bank account on file, or sends the invoice with a pay link. The amount is set on the plan, so update it when the hours change, and end the plan after a set number of weeks.
Yes. Build your fee agreement or job order once in E-Sign Docs with required fields, fill in the terms, and send it by email or text, or let the client sign from the client portal. The template library includes the W-4, W-9, and I-9 - your team fills them in with the new hire on its own device, and the new hire signs right there. Every signed copy stays on the record.
Yes. Calls ring your team with the caller on screen, and the optional AI Receptionist answers when every line is busy. It checks real availability on your calendar and books the call, or captures the request for a recruiter to call back. Recruiters can work outbound call lists with the power dialer too.
Yes. Enter the bill rate as the Price Book price and the pay rate as the cost. By default only the account owner sees cost, and you can let a role see it in Roles and Permissions.
Yes. Genaya imports clients and contacts from CSV or Excel files and from many other tools, so you do not start from an empty book.
Your recruiters do the work.Genaya handles the rest.
The AI Receptionist catches the calls the desk cannot, intake calls turn into signed fee estimates, and contract billing runs itself every week. One platform for the desk, the client, and everything in between.
