The multi-location software that runs every branch as one brand.
Genaya runs every branch of your business in one organization: each branch its own company with its own phone lines, team, schedule, and invoices, while one Price Book, one set of automations, and one owner view keep the brand together.
It works with what you already use
One price at every branch
Keep pumps, water heaters, heat pumps, and labor in one Price Book with price, cost, and photo, shared by every branch, so a tech in Northfield quotes the same current price as a tech in Lakeview.
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Build it once for every branch
Reminders, follow-ups, and review requests run for every branch, or for just the branches you pick. Emails go out in the name of the branch that owns the job, and replies go to that branch's email.
Learn moreEvery branch is its own company
Add each branch in Operations under Companies with its own name, logo, address, phone, email, and time zone, then assign the people who work there. Appointments, clients, estimates, invoices, and payments carry the branch they belong to, and the schedule, the main lists, and the payment pages all filter by company.
Learn moreEvery branch keeps its own lines
Claim new local or toll-free numbers or port the ones already painted on each branch's vans, and assign every number to its branch. Each number follows its own call flow - ring the branch desk, hold callers in a queue, send after-hours calls to voicemail or the AI Receptionist - and every call and text carries the branch name.
Learn moreA busy branch never misses the call
Calls, texts, and web chats land in one inbox tied to the client and the job, with the branch name on every one. When a branch's desk is busy, an AI Receptionist set up for that branch answers with its own greeting, checks real availability, and books a confirmed slot.
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One standard at every branch
Build your inspection report once in E-Sign Docs and every branch's techs fill in the same required fields, so a flooded basement in Northfield gets checked the same way as one in Lakeview. Techs snap pit and pump photos from the Genaya app straight onto the appointment, and the homeowner signs the finished report.
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Get the repair signed in the branch's name
Turn what the tech finds into a signed estimate before the basement dries. Pull the pump, backup, and labor from the shared Price Book, keep the pit photos on the job, and let the homeowner approve and sign on your tablet or from the client portal. Every estimate and invoice is billed from the branch that did the work, with its name, address, and phone.
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Let homeowners pay over time
A $2,370 pump and battery backup the morning after a flood is an easier yes in monthly payments. When financing is turned on for your account, homeowners can apply to pay a bigger invoice over time right from the payment page. You are paid the full amount the same way a card payment pays out, and each lender makes its own approval decision.
See what every branch collected
GenayaPay is set up once for the business and pays out to your bank account. Every payment is tagged to the branch that collected it, so the Overview breaks the day down by company, one click narrows the page to a single branch, and receipts go out in the branch's name.
Learn moreRun your operation on Genaya
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No credit card needed. Bring your clients over and run your first day on Genaya.
The storm hit all four branches overnight.
One storm day across four branches, from first ring to final dollar
Follow a single rainy Tuesday at a plumbing and HVAC company with four branches that runs on Genaya. Every branch works its own day on the same platform, and the owner sees all of them.
A flooded-basement call hits the Lakeview line
The storm has every branch's phone ringing. A homeowner dials the Lakeview number because her basement is taking water, and the call rings the Lakeview desk with the branch name on screen - and with every Lakeview line busy, the branch's AI receptionist answers, books the first open slot, and logs the job.
Four branch boards, one screen
Each branch dispatcher filters the schedule to their own branch, and the owner sees all four at once. The 7:42 flooded basement slots in first at Lakeview, Riverside keeps its water heater call, and nobody phones across town to find out who is where.
The pit tells the story
Rafael checks in from the driveway - Odalys already has his on-my-way text, one tap from the job. The pit is at the rim, the float is stuck, and the pump motor is burned out with no backup behind it. Every photo lands on the appointment as he takes it.
The finding becomes an estimate
Rafael builds the estimate at the top of the basement stairs from the shared Price Book - the same pump and battery backup at the same price as every other branch. Odalys sees the burned-out pump for herself, taps approve, and signs with a finger.
Invoice out, paid in minutes
The approved estimate becomes the invoice with one tap - same record, same amount, billed from Brightwater Lakeview. The pay link lands by text, Odalys pays by card, and the payment is tagged to the Lakeview branch.
The review lands on Lakeview
Marking the job done sends Lakeview's review request on its own, with the link to the Lakeview branch's own review page. Five stars land there before dinner - nobody had to remember to ask.
The owner sees every branch
Vans parked at four branches, books closed. Home shows what the storm did today - payments collected split by branch, every job and rating on one screen - while each branch manager sees only the branches they run.
Built for the teams that run more than one location
See your own day on Genaya
Book a demo and we will walk through your calls, schedule, estimates, and payments, or start free today.
Multi-location questions, answered
The short version of what owners with more than one branch ask before they switch to Genaya.
Genaya runs every branch inside one organization. Each branch is its own company with its own phone numbers, team, address, and logo, while the Price Book and automations are shared by the whole brand. Calls, the schedule, estimates, invoices, and payments all carry the branch they belong to, so each branch works its own day and the owner sees every branch in one place.
Yes. Buy or port numbers and assign each one to its branch, then give each number a call flow that rings that branch's team, sends callers to a queue or voicemail, or hands the call to an AI Receptionist set up for that branch. Every call and text shows the branch it came in on.
Yes. Assign a team member to their branches and Genaya shows them only those branches: appointments, clients, estimates, invoices, calls, payments, Home widgets, and reports. It is enforced on the server, not just hidden in a menu. Owners see every branch, and roles decide what each person can do.
Yes. The Price Book is shared across your whole organization, so every branch quotes the same current price. An automation runs for every branch by default, or you can limit it to the branches you pick, and automated emails go out in the name of the branch that owns the job with replies to that branch's email.
Yes. Estimates and invoices are billed from the branch's company - its name, address, phone, and logo - and payment receipts go out in the branch's name, so a homeowner in Riverside sees Riverside on everything.
GenayaPay is set up once for your business and pays out to your business bank account. Every payment is tagged to the branch that collected it, so you can filter payments by branch, see a By company breakdown in GenayaPay, and watch the Payments collected widget on Home split the day by branch.
Yes, when financing is turned on for your account. Homeowners can apply to pay a larger invoice over time from the payment page with Affirm, Klarna, Afterpay, or Sunbit. Each lender decides its own approvals and amount limits, and the payment page shows a lender as not available when the invoice is outside its limits.
Add it as a new company, assign its numbers and its team, and it works from the same Price Book and brand-wide automations on day one. Your plan sets how many companies are included, and paid plans can add more as an add-on. You can also import the new branch's clients from CSV or Excel files or from many other tools.
Your branch teams do the work.Genaya handles the rest.
Every branch answers its own line, works its own board, and bills in its own name, while one Price Book, one set of automations, and one owner view keep four branches running as one brand.
