The vacation rental software that runs every turnover.
Genaya keeps guest and owner calls, turnovers, inspections, owner-approved repairs, and owner billing on one record, so every home is guest-ready by check-in.
It works with what you already use
Price every service the same way
Keep turnover cleans, hot tub service, parts, and repairs in one Price Book with price, cost, and a photo, so every owner estimate quotes the same current rate, no matter who on the team builds it.
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Keep every owner in the loop
Tell owners the moment a turnover is done, follow up on unsigned repair estimates, and nudge overdue invoices, so owners hear it from you first and the office stops chasing.
Learn moreEvery home on its own record, with its own numbers
Add each home as a property linked to its owner, with its photos and files, and link the turnovers, estimates, invoices, and expenses that belong to it. A problem logged as a maintenance ticket converts into a scheduled job in one click, and the Financials tab shows what the home brought in on paid invoices against what you spent on it - this month, last month, the last 90 days, or the year to date.
Learn moreSee every changeover on one board
Plan by day, week, or month with every cleaner and tech in the order you work them, color the board by team member, status, or service area, and open the map panel to see where each home sits. A turnover nobody has taken yet waits in the unscheduled queue, so no home is forgotten before a 4:00 check-in.
Learn moreNever run short of sheets on a Saturday
Keep linens, towels, amenity kits, and hot tub supplies in Inventory with a live count at every location - the supply room, the van, a locked closet at a home. Add a tracked item to a turnover or an owner invoice and it is reserved from the location you pick, so what looks available is really free, and an automation can text the team the moment an item falls to your low-stock line.
Learn moreEvery turnover checked to the same standard
Build your turnover and damage inspection once in E-Sign Docs - linens, restock, appliances, hot tub, damage - and required fields make sure no room gets skipped. Cleaners snap photos from the Genaya app straight onto the turnover appointment, and the signed report stays on the record.
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Get the owner's yes in writing
Turn what a turnover finds into one estimate for the owner while the crew is still in the house. Pull the parts and labor from your Price Book, attach the photos, and the owner approves and signs from the client portal on any phone. The approved estimate becomes the invoice without re-typing a line.
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Bill owners every month on autopilot
Put an owner on a flat monthly fee once - your management fee, hot tub care, or a linen program. Every cycle creates its own invoice, then charges the card or bank account on file or emails the invoice with a pay link, so the first of the month stops being a billing day.
Learn moreEvery guest and owner call on the record
Calls, texts, and WhatsApp messages from guests and owners land in one inbox on your business numbers, so whoever is on shift sees the whole history. Before the office opens, after it closes, or when every line is busy, the AI Receptionist answers, checks real availability, and books the visit.
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Run your operation on Genaya
Try Genaya free for 14 days
No credit card needed. Bring your clients over and run your first day on Genaya.
Nine checkouts by 10. Nine check-ins by 4.
One changeover Saturday, from first ring to final dollar
Follow a single August Saturday at a vacation rental management company that runs on Genaya. Every moment below is the same platform and the same record - no tool switches, no re-typing.
A guest calls before the office opens
The family in Heron Point checks out at 10, and the hot tub was barely warm last night. The office opens at 9, so the AI Receptionist answers the guest line, checks the calendar, and books a technician for 10:30 - right after checkout.
The changeover board fills
Every turnover sits on one board with its cleaner. The 7:42 hot tub check slots in right behind the Heron Point clean, and every crew sees the same list of homes before the cars leave.
The turnover finds the problem
Rosa's crew is stripping beds when Marco opens the hot tub's equipment bay: the heater element is burned out and the cover hinge is cracked. His photos land on the appointment, and Rosa's turnover inspection flags the hot tub in red.
The owner says yes from three states away
Marco builds the estimate for Grant, the home's owner, with the photos attached. Grant opens it from his client portal link between meetings, taps approve, and signs with a finger - the repair is authorized before lunch.
Invoice ready, paid from the portal
Approving in the portal turned the estimate into the invoice on its own - same record, same $1,245. Grant pays by card right there, and the hot tub is heating again well before the 4:00 check-in.
The review lands
Marking the hot tub check done sends Megan a review request on its own, while the trip is still fresh. Five stars land before the next family has unpacked - nobody had to remember to ask.
The manager sees the whole Saturday
Every turnover done, every home guest-ready. The dashboard shows what the changeover actually did - homes turned, dollars collected, the rating - on one screen, with next Saturday already on the board.
Built for the teams that keep every home guest-ready
See your own day on Genaya
Book a demo and we will walk through your calls, schedule, estimates, and payments, or start free today.
Vacation rental manager questions, answered
The short version of what vacation rental managers ask before they switch to Genaya.
Genaya runs the operations side of every home in one platform: guest and owner calls and texts, turnovers on the calendar with your cleaners and techs assigned, turnover inspections, owner estimates and invoices, monthly owner plans, payments, automations, and reporting. A guest's call, the turnover photos, the owner's signed estimate, and the payment stay on the same record.
No. Genaya is not a channel manager or a booking engine: it does not sync listings or calendars, take guest reservations, set nightly rates, or produce owner statements, so keep your reservation software for that. Genaya runs the work around each stay - the calls, turnovers, inspections, repairs, and billing owners for that work.
A turnover is an appointment on your calendar, linked to the home and assigned to the cleaners and techs doing it. Book it on the calendar, ask Genaya AI to create it in plain words, or create it from another tool through Zapier or the Genaya developer API.
Yes. Calls ring your team with the caller's record on screen, and the optional AI Receptionist answers when nobody can - before the office opens, after it closes, or when every line is busy. It checks real availability on your calendar and books the visit, or takes a message for the team.
Build the estimate from your Price Book with the photos attached and send it to the owner. The owner opens it in the client portal, approves, and signs from any phone, and an estimate approved in the portal becomes the invoice automatically, ready to pay by card or bank transfer.
Yes, for flat amounts. Put an owner on a monthly plan - your management fee, hot tub care, or a linen program - and every cycle creates its own invoice and charges the card or bank account on file, or emails the invoice with a pay link. Genaya does not calculate a percentage of booking revenue.
Yes, with Property Management turned on. Each home is a property with its owner, photos, files, and maintenance tickets that convert into scheduled jobs, and appointments, estimates, invoices, and expenses can be linked to it. The property's Financials tab shows what you collected and spent on that home this month, last month, over the last 90 days, or for the year to date.
Yes. Genaya imports clients, past appointments, and invoices from CSV or Excel files and from many other tools, so your owners do not start from an empty book. Each home is then added as a property linked to its owner.
Your turnover crews do the work.Genaya handles the rest.
The AI Receptionist answers the guest line before the office opens, owners approve repairs from their phones, and monthly plans bill themselves. One platform for the office, the crews, and every home in between.
