One inbox for every conversation your business has.
Texts, website chats, Facebook and Instagram messages all land in the same shared inbox, with the client record, appointment history, and billing context one click away. No more checking four apps to find one conversation.
Customers message everywhere. Teams answer somewhere.
Customers message wherever is easiest for them. Genaya Inbox makes that your advantage instead of your problem - every channel flows into one place your whole team can see, claim, and answer.
Four apps, one customer
The same customer texts, chats on your site, and DMs on Instagram. Your team checks four inboxes on four schedules - and the message that mattered was in the fifth.
trending_downEvery channel checked separately, all day longNobody knows who has the ball
A message sits unanswered because everyone assumes someone else saw it. Or two people answer the same question with two different prices.
trending_downResponse time is whoever notices firstReplies without context
"How much do I owe you?" should take ten seconds to answer. Instead it means digging through email, a spreadsheet, and someone's memory before you can type a word.
trending_downEvery reply starts with an archaeology digEvery message arrives with its answer attached
The sender is matched to the client record automatically, so the appointment history, open invoices, and past conversations sit right beside the thread. Replies stop being research projects.
- checkClient record loaded next to the conversation
- checkOpen invoices and upcoming visits in view
- checkSend a pay link or book a slot from the thread
The whole team sees the same queue
Every open conversation shows who has it, what has been answered, and what is still waiting - across every channel at once. Nothing sits unanswered because everyone assumed someone else saw it.
- checkOne queue across SMS, chat, and social
- checkSee who is replying before you type
- checkClaim unowned threads with one click
What the shared inbox comes with
Omnichannel threads
Every channel a customer uses lands in the same conversation list, so nothing gets missed in a side app.
Shared team ownership
The whole team sees what is open, what is answered, and who has the ball - no forwarded screenshots.
Context on every message
The client record, past appointments, and open invoices sit next to the conversation, so replies come with answers.
AI on standby
Let the AI Chat Receptionist add-on answer new messages first, and take the thread back the moment a teammate replies.
WhatsApp, Messenger and Instagram, team threads, and an AI that answers first
Every channel lands in the same list. These are the ones the page above does not spell out.
Link a real WhatsApp account with a QR scan. Existing chats import, new messages sync both ways, and your team replies from the same queue as SMS and chat.
verifiedBusiness and upMessenger and Instagram
Connect a Facebook Page and an Instagram business account and answer DMs from the Inbox. Disconnecting a channel hides its threads; nothing is deleted.
verifiedBusiness and upTeam threads
Internal conversations between team members sit in the same list as customer threads, so a handoff is one message away instead of a separate chat app.
verifiedIndividual and upAI first reply
The AI Chat Receptionist answers new website chats, texts, and DMs on the channels you pick, books appointments, and pauses the moment a teammate replies.
verified$99/mo add-onFrom message to booked work
Messages arrive
SMS, live chat, and social DMs flow into one queue as they happen, with the sender matched to your records.
The team answers
Anyone available picks up the thread with full history and account context already loaded.
Conversation becomes action
Book the appointment, send the estimate, or take the payment without leaving the thread.
Four channels in. One conversation out.
SMS, website chat, Facebook, and Instagram flow into a single shared inbox your whole team can see, claim, and answer.
Built for the people who answer
Front desks
Handle every inbound question from one screen instead of juggling phone, chat, and social apps.
Sales teams
Respond to new leads in seconds, on the channel they used, with their history in view.
Operations leaders
See response times and conversation load across the team instead of guessing.
One inbox, wired into everything else
The Inbox is one part of Genaya. Any message can become an appointment, an estimate, or a payment - because the rest of the platform is already there.
Call Center
Texts from your business number thread into the same timeline as your calls and voicemails.
Live Chat
Website chat conversations land in the queue the moment a visitor says hello.
AI Receptionist
Let the AI answer any thread, and take over from the Inbox whenever you want.
Clients
Every conversation is matched to the client record, with history and billing one click away.
Questions teams ask before switching
SMS text messaging, live website chat, WhatsApp, Facebook Messenger, and Instagram messages all flow into the same shared inbox, alongside internal team threads.
Yes. The AI Chat Receptionist add-on answers new messages on the channels you choose, and your team can pause it and take over any conversation at any time.
Individual and up. SMS rides the texting included with your plan, WhatsApp and the Messenger and Instagram connection need Business and up, and the AI Chat Receptionist is a $99/mo add-on.
Yes. The Genaya mobile app carries the same shared inbox - the same threads, the same client context, and the same team visibility - so you can answer from the truck, the hallway, or the couch.
Everyone sees the same thread in real time, including who is handling it and every reply that has gone out. Shared visibility is the point: no duplicate answers, no conflicting prices, no forwarded screenshots.
Yes. Senders are matched to your client records automatically, so the appointment history, open invoices, and past conversations sit right next to the message you are answering.
Ready to answer everything from one place?
Bring every channel into one shared inbox and give your team the full story behind every message.