The courier software for rush runs, routes, and signatures.
Genaya keeps a same-day courier on one client record - delivery requests by phone, form, or booking page, the dispatch board, proof of delivery with a photo and a signature, standing routes billed on a plan, and payments.
It works with what you already use
Price every run the same way
Keep your rate sheet in the Price Book - base runs, rush, mileage, after-hours, and wait time with price and cost - so dispatch quotes the same rate on every call and every invoice adds up.
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Tell every client the moment it lands
Picked-up and delivered texts, overdue-invoice nudges, and review requests go out on their own, so dispatch stops fielding where-is-it calls and the drivers stay on the road.
Learn moreSee every driver and every run on one board
Every run and route sits on the schedule - day, week, month, or a timeline with a row per driver - with the map panel beside it showing each driver's stops in time order and their pin from the Genaya app while it is open. Requests without a time wait in the unscheduled queue until you drag them onto a driver, and one tap sends the run to the driver's phone by text, email, WhatsApp, or in the app.
Learn moreRoute the main line the way dispatch works
Build how your number answers in a visual builder: business hours, a known-caller branch that sends account clients straight to dispatch, a press-1 menu for new pickups and billing, every dispatcher ringing at once, voicemail, and the AI Receptionist when nobody can pick up. Save a change and the next call follows it.
Learn moreGive every account one link to approve and pay
Account clients open a secure link at client.genaya.com - no password to forget. The office manager sees the week's runs, approves and signs the route estimate, pays invoices by card or bank transfer, and saves a bank account as the default for the route plan, and every action lands on the record dispatch already works from.
Learn moreEvery drop signed for and on the record
Build your proof-of-delivery form once in E-Sign Docs - pickup, drop-off, wait time, and the condition of the package - and required fields make sure no driver skips a line. Drivers take the delivery photo from the Genaya app straight onto the run, the recipient signs with a finger, and the signed copy stays on the appointment.
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Turn one rush run into a standing route
When a client keeps calling, price the regular route. Pull daily runs, return runs, and rush filings from your Price Book, keep what the driver saw at the pickup on the record, and let the client approve and sign on your tablet or from the client portal. The approved estimate becomes the invoice without re-typing a line.
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Daily routes that bill themselves
Put each standing route on a plan once - a pharmacy's weekday run at your weekly rate, billed weekly, every two weeks, monthly, quarterly, or yearly. Every cycle creates its own invoice, then charges the card or bank account on file or emails the invoice with a pay link. When a client adds a day, update the plan and the next cycle bills the new price.
Learn moreEvery request on the board, however it arrives
Delivery requests come in by phone, text, your web form, or a booking page, and every call and text lands in one inbox tied to the client and the run. When dispatch is juggling every line at 8 AM, the AI Receptionist answers, checks real availability, and books the pickup.
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Run your operation on Genaya
Try Genaya free for 14 days
No credit card needed. Bring your clients over and run your first day on Genaya.
Tuesday. The vans roll at seven.
One Tuesday, from the first rush call to the final dollar
Follow a single Tuesday at a same-day courier company that runs on Genaya - eight drivers in cars and vans, with law firms, pharmacies, and print shops on the books. Every moment below is the same platform and the same client record - no tool switches, no re-typing.
A rush filing call comes in
A paralegal has a motion due at the county courthouse by noon, and her firm's runner is out. Genaya rings dispatch with the caller on screen - and with every line busy, the AI Receptionist answers, books a rush pickup at 8:30, and logs the run.
The morning board fills
The day's runs drop onto the dispatch board, each with its driver. The 7:42 rush filing goes to Marco, Priya keeps the pharmacy route she runs every weekday, and the print shop's cartons wait for the van. Every driver has the addresses and notes on the phone before the first pickup.
Delivered, photographed, signed for
The firm got the picked-up text automatically at 8:35, and at the pickup Marco noticed a mailroom tray full of filings for three different courthouses. At the clerk's window he takes the delivery photo from the Genaya app, the deputy clerk signs the proof of delivery with a finger, and the delivered text goes out on its own.
One rush run becomes a standing route
Megan calls back to ask what a run every day would cost. Nina, the owner, builds the estimate from the Price Book with Marco's outbox photo right there: a daily court run to all three courthouses, an afternoon return run for the stamped copies, and four rush filings a month. Megan approves and signs from the client portal.
First month invoiced, paid by card
The approved estimate becomes the first month's invoice with one tap - same record, same amount. The firm pays by card from the portal, and the daily route starts tomorrow morning. From the second month on, a subscription bills it on its own.
The review lands
Marking the rush run done sent the review request on its own, while the filing deadline is still fresh. Five stars hit your profile before the afternoon return runs are back - nobody had to remember to ask.
The owner sees the whole day
The last van is back and the keys are on the hook. The dashboard shows what Tuesday actually did - every run, dollar, and rating on one screen, with Alder & Pruitt's first daily court run already on tomorrow's board.
Built for the teams that keep deliveries moving
See your own day on Genaya
Book a demo and we will walk through your calls, schedule, estimates, and payments, or start free today.
Courier and delivery questions, answered
The short version of what courier and delivery owners ask before they switch to Genaya.
Genaya runs the business around the runs in one platform: delivery requests by phone, text, web form, or booking page, the dispatch board with every driver, proof of delivery, estimates for regular routes, invoices, recurring billing, payments, automations, and reporting. The first call, the delivery photo, the signed estimate, and the payment all stay on the same client record.
Yes. Publish a booking page with your run types and open times, and a booked pickup lands on the calendar with the client attached, with an optional deposit. A web form can collect delivery requests into a lead table with your own columns, and when the phones are busy the AI Receptionist answers and books from real availability.
Build your proof-of-delivery form once in E-Sign Docs with required fields - pickup, drop-off, wait time, and the package condition - and attach it to the run. The driver takes the delivery photo from the Genaya mobile app straight onto the appointment, the recipient signs with a finger, and the signed copy is saved on the run.
Yes. An automation can text the client when a run's status changes - to In Progress when the driver picks up and to Done when it is delivered - and a condition can limit it to one appointment type, like court filings. Replies land in the same inbox on the client's record.
While a driver has the Genaya phone app open with location allowed, the schedule map shows their pin next to the day's stops, drawn in time order along the roads. Genaya does not plan or optimize routes, scan barcodes, or track vehicles with GPS hardware - dispatch sets the order of the day, and the map shows it.
Yes. Put the client on a GenayaPay subscription with your own line items, billed weekly, every two weeks, monthly, quarterly, or yearly. Every cycle creates its own invoice and either charges the card or bank account on file or emails the invoice with a pay link, and you can pause or cancel a plan at any time.
Keep each rate in your Price Book - the base run, rush, each extra mile, after-hours, and wait time - and add them to the run's invoice, so every driver's runs are billed the same way. Clients pay by card or bank transfer from the invoice link or the client portal, and drivers can take a card at the door with tap to pay on the phone.
Yes. Genaya imports clients from CSV or Excel files and from many other business tools, so you do not start from an empty book.
Your drivers do the running.Genaya handles the rest.
The AI Receptionist takes the 8 AM rush calls, every run sits on the board with its driver, proof of delivery lands on the record at the door, and standing routes bill themselves. One platform for dispatch, the road, and everything in between.
