Unit 4B wakes up cold.
Keep residents, vendors, work orders, approvals, and owner updates inside one property-management workflow.
Genaya helps property-management teams run maintenance intake, dispatch, vendor coordination, billing, and reporting without splitting the property record across multiple systems.
One property day, from a cold apartment to a closed ticket
Follow a single Tuesday at a property-management company that runs on Genaya. Every moment below is the same platform and the same record - tenant, vendor, owner, and ledger, with no re-typing.
A tenant calls before the office opens
Nora in 4B wakes up to a cold apartment and calls the office line. Nobody is in yet - so the AI receptionist answers, gets the unit and the symptom, and opens an urgent work order before the first coffee is poured.
The work order finds its vendor
The coordinator opens the day to a triaged queue, not a voicemail box. WO-2318 goes to Lakeside HVAC - the preferred vendor for the building - and their acceptance lands back on the ticket in minutes.
The team member works the checklist
The Lakeside team member checks in at the unit - Nora already got the heads-up text automatically. The furnace checklist ticks down on their phone, photos land on the work order, and the office watches it happen live.
The repair crosses the line - the owner taps approve
The motor pushes the repair past the $500 auto-approval limit, so Genaya routes it to the owner with the quote and photos attached. Renee approves from her phone in 12 minutes - no phone tag, no stalled ticket.
The cost posts to the owner ledger
The vendor bill is recorded once and flows everywhere it belongs: onto the work order, into the Aspen Court owner ledger, and into the July statement - with the approval trail already attached.
The survey goes out while the heat is on
Closing the ticket fires a one-tap satisfaction survey to Nora - while the fix is still warm. Her five stars land on the work order, and the portfolio score ticks up before dinner.
The portfolio closes the day in one view
Twelve tickets open, rent at 96 percent, every unit accounted for. The evening dashboard shows the whole portfolio - what happened, what it cost, and what the owners will see - with nothing left to chase.
Every unit, vendor, and dollar on one record.
Tenant calls, work orders, approvals, vendor bills, and owner ledgers share the same property record - so the office and the owner always see the same truth.
Genaya turns property-management workflows into one connected service and reporting system.
The platform links intake, scheduling, work tracking, vendors, invoices, and analytics so teams can manage each property issue from first report to owner-ready closeout.
See how it worksProperty-aware records
Work orders start with the right property, unit, resident, and ownership context already attached.
Vendor and internal coordination
Assignment, routing, and follow-up happen inside the same operating workflow instead of across text threads and inboxes.
Reporting that reflects operations
Owner updates, service history, and invoice readiness come directly from the work that actually happened.
A property-management board where work orders, vendors, and owner reporting stay connected.
This workflow shows how Genaya can support a property issue from resident intake through assignment, approval, and financial closeout.
The modules property teams run on
Each capability ships inside Genaya - one login, one property record, no integration project.
Property and stakeholder records
Keep buildings, units, vendors, residents, and owner-facing accounts visible from one workspace.
Inside GenayaCompanies + ClientsWork orders with dispatch context
Assign maintenance work with schedules, territories, and status visibility built in.
Inside GenayaAppointments + ScheduleApproval and service governance
Track who approved what, what changed, and how work moved before it reached closeout.
Inside GenayaTasks + Ops ConfigInvoice and owner-ready reporting
Connect financial follow-up and reporting to the work-order history teams already trust.
Inside GenayaInvoices + ReportsRun tomorrow's portfolio on Genaya.
Book a walkthrough to see how Genaya supports maintenance intake, dispatch, approvals, and billing in one platform.