The property management software for every door.
Genaya gives property managers one platform for properties, units, and leases, maintenance tickets that become booked visits, rent and dues billing, and repairs owners approve in the client portal, with every tenant, owner, and homeowner call on the same record.
Pick your properties, see your day
The same Genaya core - properties, leases, maintenance tickets, calls, owner approvals, and billing - shaped around rentals, community associations, and vacation homes.
It works with what you already use
Quote every owner and board the same price
Keep water heaters, alarms, common-area work, and turnover cleans in one Price Book with price, cost, and a photo, so every estimate an owner or a board sees quotes the same current rate, whoever on the team builds it.
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Keep every resident in the loop
Text the tenant or homeowner the moment their maintenance ticket is scheduled and again when it is done, and start the renewal email when a lease ends within 60 days, so the office stops making update calls.
Learn moreEvery property, unit, and lease in one place
Add each property - a single-family rental, a building, a whole association, a vacation home - with its units, then create the lease that joins a unit to its tenants with the term, the rent, the billing day, and deposits. The dashboard shows occupancy, rent collected, and leases ending in the next 60 days, and every property has a Financials tab with its income, expenses, and net.
Learn moreMaintenance tickets that turn into booked visits
Log every request on its property and unit with a category, a priority, the person who reported it, and whether they gave permission to enter, then assign your team and note an outside vendor. Convert to appointment books the visit with the address and the resident already filled in, marking that visit done closes the ticket on its own, and an emergency ticket alerts owners, admins, and managers right away.
Learn moreEvery call and text on the record
Tenant, owner, homeowner, and guest calls and texts land in one inbox on your business numbers, tied to the client record, so whoever answers sees the whole history. When the office is closed or every line is busy, the AI Receptionist answers, recognizes callers already in your records, checks real availability, and books the visit or takes a message for your team.
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Every visit documented the same way
Start from the E-Sign Docs template library - the room-by-room move-in / move-out condition report with keys and meter readings, or the water heater service report - or build your own turnover and common-area checklists. Required fields make sure nothing gets skipped, photos from the Genaya app land on the appointment, and the signed report stays on the record.
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Get the owner's yes in writing
Turn what a visit finds into one estimate for the owner or the board. Pull the parts and labor from your Price Book, attach the photos, and the owner approves and signs in the client portal from wherever they live. The approved estimate becomes the invoice without re-typing a line.
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One secure link for every tenant and owner
Tenants open their portal from a link to see their lease, their next maintenance visit, and every rent invoice, pay by card or bank account, and save one for rent. Owners and board members approve and sign estimates, pay invoices, and sign documents in the same place. No password, no app to download, and every action lands on the record your team works from.
Learn moreEverything that repeats bills itself
Rent bills from the lease on its billing day. Put homeowner dues, an association's management fee, or an owner's flat monthly plan on GenayaPay Subscriptions once - weekly, every two weeks, monthly, quarterly, or yearly. Every cycle creates its own invoice, then charges the card or bank account on file or emails the invoice with a pay link.
Learn moreRun your operation on Genaya
Try Genaya free for 14 days
No credit card needed. Bring your tenants and owners over and run your next maintenance day on Genaya.
Every door wakes up at once.
One Tuesday, from first ring to hot water
Follow a single October Tuesday at a property management company that runs rentals, four community associations, and a few vacation homes on Genaya. Every moment below is the same platform and the same records - no tool switches, no re-typing.
A tenant calls before the office opens
Priya in Unit A at 14 Linden St finds water spreading from the water heater closet. The office opens at 8:30, so the AI Receptionist answers, recognizes her from your records, checks the maintenance calendar, books Andre for 9:00, and texts her the time.
Last night's texts become tickets
Two tenants texted after hours: no heat at Maple Row, a chirping smoke alarm on Birch St. The coordinator logs each as a maintenance ticket on its unit, and Convert to appointment puts the heat call on Luis's calendar with the address and the tenant filled in. The 7:12 leak leads the board, and Bayberry House turns over between guests.
The visit finds the tank rusted through
Andre lets himself in with the key on file, shuts off the water, and finds a 12-year-old tank leaking at the base, a soaked closet baseboard, and no CO alarm near the heater. His photos land on the appointment from the Genaya app, and the service report is filled in before he leaves.
The owner approves from Phoenix
Leah, the property manager, builds the estimate for Ruth, the owner, from the Price Book with Andre's photos attached: a new water heater, the closet repair, and a combination smoke and CO alarm. Ruth opens it from her portal link between meetings, taps approve, and signs with a finger.
Invoice ready, paid before the install
Approving in the portal turned the estimate into the invoice on its own - same record, same $1,785. Ruth pays by card right there, and Andre is back at 1:30 with the new heater.
Hot water by dinner, and the review lands
Andre marks the Linden St visit done at 3:40. That sends Priya the review request on its own, and five stars hit your profile before dinner - nobody had to remember to ask.
Every door on one screen
Phones quiet. The Property Management dashboard shows the whole portfolio - occupancy, open tickets, leases ending in the next 60 days, and rent collected this month - with the Maple Row ticket already closed because Luis marked his visit done.
Built for the teams that keep every property running
See your own portfolio on Genaya
Book a demo and we will walk through your properties, leases, tickets, and owner approvals, or start free today.
Property management questions, answered
The short version of what property managers ask before they switch to Genaya.
Genaya runs the operations side of every property you manage in one platform: properties, units, and leases, maintenance tickets that become booked appointments, rent billing, estimates and invoices for owners and boards, the client portal, calls and texts with the AI Receptionist, condition reports in E-Sign Docs, automations, and reporting. The first call, the visit photos, the owner's signed estimate, and the payment stay on the same records.
Yes. With Property Management turned on in Settings, a single-family rental, a building, a community association, or a vacation home is a property with its units - an association's homes are its units. Every kind of portfolio runs on the same core with its own Price Book, appointment types, documents, and automations, and each one above has its own page.
Log a ticket on the property and unit with a category, a priority, the person who reported it, and whether they gave permission to enter, then assign your team and note an outside vendor if one is doing the work. Convert to appointment books it with the address and the resident already filled in, and marking that appointment done closes the ticket on its own. Emergency tickets alert owners, admins, and managers right away.
They call or text your business number, or fill in a request form you build with Engage Forms, and the office logs the ticket on the property and unit or asks Genaya AI to open it. Tickets are not opened from the client portal: there, tenants see their lease and appointments, pay rent invoices, and sign documents.
Yes. Set the rent and the billing day on a lease and turn on rent billing: each month creates the rent invoice and either charges the tenant's saved card or bank account or emails the invoice to pay in the client portal, and a fixed-term lease stops billing at the end of its term. Homeowner dues and flat management fees run on GenayaPay Subscriptions, billed weekly, every two weeks, monthly, quarterly, or yearly. Genaya does not calculate a fee as a percentage of rent.
Build the estimate from your Price Book with the visit photos attached and send it by email or text. The owner or board member opens it in the client portal, approves, and signs from any phone, and an estimate approved in the portal becomes the invoice automatically, ready to pay by card or bank transfer.
No. Genaya does not do trust accounting, owner statements or distributions, tenant screening, association ledgers or violation tracking, or listing-site channel management, so keep those tools for that work. Owners are clients in Genaya: send them estimates to approve and invoices to pay, and each property has a Financials tab with its income, expenses, and net for the period you pick.
Yes. Genaya imports clients from CSV or Excel files and from many other tools, so tenants, owners, and homeowners do not start from an empty book. Then add each property with its units and leases in Property Management.
Your property managers do the work.Genaya handles the rest.
The AI Receptionist answers the early calls, tickets turn into booked visits in one tap, owners and boards approve from the portal, and rent, dues, and fees bill themselves. One platform for the office, every door, and every community in between.
