The appliance repair software that runs every service call.
Genaya combines call intake, dispatch, model and serial photos on the job, parts-based estimates, invoices, and payments so appliance repair companies can run a full board of washers, fridges, and ovens from one platform.
It works with what you already use
Protect your profits
Keep drain pumps, fan motors, heating elements, labor, and your diagnostic fee in one Price Book with price, cost, and photo, so every tech quotes the same current price from the job.
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Automate your admin work
Reminders, follow-ups, and review requests go out on their own, so the office stops chasing and the calendar stays full.
Learn moreEvery diagnosis done to the same standard
Build your diagnostic report once in E-Sign Docs - symptom, error code, parts tested, readings - attach it to the job, and required fields make sure no step gets skipped. Techs snap the model and serial tag from the Genaya app straight onto the appointment, and the customer signs the finished report.
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Boost your average job size
Turn what the meter finds into a signed repair estimate before you leave the kitchen. Pull the parts and labor from your Price Book, keep the tag photo and readings on the job, and let the customer approve and sign on the spot.
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Easily manage built-in installs
A built-in kitchen package rarely fits in one visit. Book one appointment that spans both days, keep the installers and every appliance on it, and let a payment schedule collect the deposit up front and charge the balance when the work is done.
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Let customers pay over time
A $2,400 sealed-system repair is an easier yes in monthly payments. When financing is turned on for your account, customers can apply to pay a bigger invoice over time right from the payment page. You are paid the full amount the same way a card payment pays out, and each lender makes its own approval decision.
Every call and text on the client's record
Calls, texts, and web chats land in one inbox tied to the client and the job, so the office always has the full history. When every line is busy the Monday after a holiday, the AI Receptionist answers, checks real availability, and books a confirmed slot.
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Run your operation on Genaya
Try Genaya free for 14 days
No credit card needed. Bring your clients over and run your first day on Genaya.
Four days of holiday cooking ended last night.
One post-holiday Monday, from first ring to final dollar
Follow the Monday after a holiday weekend at an appliance repair company that runs on Genaya. Every moment below is the same platform and the same record - no tool switches, no re-typing.
A no-cooling call comes in
The built-in refrigerator quit sometime over the long weekend, and the leftovers are in coolers on the back porch. Genaya rings the desk with the caller on screen - and when every line is busy, the AI receptionist answers, books the first open slot, and logs the job.
The post-holiday board fills
Four days of backlog drop onto the board. The 7:42 fridge call slots in at 10, the oven that quit in the middle of Thursday dinner gets the first stop, and every tech sees the same route before the vans leave the shop.
The meter finds the failure
Devon checks in from the driveway - Megan already got his on-the-way text, one tap from the job. He photographs the model and serial tag, confirms the start relay is good, and puts the meter on the compressor: the windings are open. The tag photo, the readings, and the alarm code all land on the job record.
The diagnosis becomes an estimate
Devon builds the sealed-system estimate at the kitchen island with the tag photo and meter readings right there on the tablet. Megan sees why the fridge quit, taps approve, and signs with a finger - and Devon notes the compressor kit and model number on the job for the office.
Invoice out, paid in minutes
The approved estimate becomes the invoice with one tap - same record, same amount. The pay link lands by text, Megan chooses to pay over time, and the full amount pays out to you. The office orders the compressor kit from Devon's note and books the return visit for Wednesday.
The review lands
Closing the morning's oven repair fired the review request automatically, while the first dish was still baking. Five stars hit your profile before dinner - nobody had to remember to ask.
The owner sees the whole day
Vans parked, books closed. The dashboard shows what the post-holiday rush actually did today - every service call, repair, dollar, and rating on one screen, with the return visits for ordered parts already on the calendar.
Built for the crews that keep homes running
See your own day on Genaya
Book a demo and we will walk through your calls, schedule, estimates, and payments, or start free today.
Appliance repair questions, answered
The short version of what appliance repair owners ask before they switch to Genaya.
Genaya runs the whole service call in one platform: calls and texts, the schedule and dispatch board, estimates and invoices, payments, automations, and reporting. A no-cooling call, the model tag photo, the signed repair estimate, and the payment all stay on the same client record.
Yes. Calls ring your team with the caller's record on screen, and the optional AI Receptionist answers when every line is busy. It checks real availability on your calendar and books a confirmed appointment, or captures the lead for the office to call back.
Yes. From the Genaya mobile app, a tech photographs the model and serial tag straight onto the appointment's attachments, next to the failed-part photos, so the office has the exact model in front of it when it orders the part.
Add your diagnostic fee to the Price Book as a service line next to your parts and labor, and build the repair estimate from the same list. The customer approves it with a signature, on your tablet or from the link you send, and an approved estimate becomes the invoice without re-typing a line.
The tech notes the part and the model on the job, and the office orders it from your usual supplier - Genaya keeps the record, it does not place parts orders for you. When the part is in, book the return visit for the same client, and an appointment reminder can go out on its own the day before.
Yes, when financing is turned on for your account. Customers can apply to pay a larger invoice over time from the payment page with Affirm, Klarna, Afterpay, or Sunbit, and each lender decides its own approvals and amount limits.
Yes. Build your diagnostic report once in E-Sign Docs - symptom, error code, parts tested, readings - and attach it to the appointment; required fields keep every step filled in. The customer signs the finished report, and it stays on the job record.
Yes. Genaya imports clients and jobs from CSV or Excel files and from many field-service tools, so you do not start from an empty book.
Your techs fix the appliances.Genaya handles the rest.
The AI Receptionist answers every call, the board stays full after every holiday weekend, and the invoice goes out before the tools are back in the van. One platform for the office, the kitchen, the laundry room, and everything in between.
