The alarm and security software that runs every install.
Genaya combines call intake, site survey reports with photos, system estimates, install and service scheduling, multi-day jobs with payment schedules, invoices, and payments so alarm and security companies can run every install on one record.
It works with what you already use
Protect your profits
Keep panels, sensors, cameras, recorders, and labor in one Price Book with price, cost, and photo, so every tech quotes the same current price from the job.
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Automate your admin work
Install reminders, follow-ups, and review requests go out on their own, so the office stops chasing and the calendar stays full.
Learn moreEvery site survey done to the same standard
Build your site survey once in E-Sign Docs, attach it to the job, and required fields make sure no entry point, camera angle, or cable path gets skipped. Techs snap photos of the doors, the panel, and the network closet from the Genaya app straight onto the appointment, and the homeowner signs the finished survey.
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Boost your average job size
Turn what the site survey finds into a signed system estimate before you leave the house. Pull the panel, sensors, cameras, and labor from your Price Book, keep the survey photos on the job, and let the homeowner approve and sign on the spot.
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Easily manage bigger installs
Office access control and camera systems rarely fit in one visit. Book one appointment that spans the whole install, keep the crew and the equipment on it, and let a payment schedule collect the deposit up front and charge the balance when the work is done.
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Let homeowners pay over time
A $6,200 camera and alarm system is an easier yes in monthly payments. When financing is turned on for your account, homeowners can apply to pay a bigger invoice over time right from the payment page. You are paid the full amount the same way a card payment pays out, and each lender makes its own approval decision.
Every call and text on the client's record
Calls, texts, and web chats land in one inbox tied to the client and the job, so the office always has the full history. When every line is busy on a cold morning of low-battery calls, the AI Receptionist answers, checks real availability, and books a confirmed slot.
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Run your operation on Genaya
Try Genaya free for 14 days
No credit card needed. Bring your clients over and run your first day on Genaya.
The first cold snap set every low battery beeping.
One cold Monday, from first beep to final dollar
Follow a single Monday in early December at an alarm and security company that runs on Genaya. Every moment below is the same platform and the same record - no tool switches, no re-typing.
A low-battery call comes in
The Castellanos' alarm keypad started beeping at 3 AM, and they want cameras up before they travel for the holidays. Genaya rings the desk with the caller on screen - and when every line is busy, the AI receptionist answers, books the first opening, and logs the job.
The Monday board fills
The morning queue drops onto the board. The 7:42 low-battery call slots in first, the camera that went offline over the weekend keeps its 11:00 window, and every tech sees the same list before the vans leave the shop.
The survey finds a blind spot
Jalen checks in from the driveway - Erin already got the on-our-way text automatically. He swaps the panel's backup battery and clears the trouble, then walks the house with her: every door and window, the attic runs, the router closet. The one old camera watches the driveway, and nothing sees the side gate. Every photo lands on the job record.
The survey becomes an estimate
Jalen builds the system estimate at the kitchen table with the survey photos right there on the tablet. Erin sees the blind side gate for herself, approves six cameras, a new alarm panel, and a video doorbell, and signs with a finger - the install is on Thursday's board before Jalen packs up.
Invoice out, paid over time
The approved estimate becomes the invoice with one tap - same record, same amount. The pay link lands by text, Erin picks pay over time with Affirm on the payment page, and you are paid the full amount the same way a card payment pays out.
The review lands
Closing the service visit fires the review request automatically, while the quiet keypad is still front of mind. Five stars hit your profile before dinner - nobody had to remember to ask.
The owner sees the whole day
Vans parked, books closed. The dashboard shows what a cold Monday actually did - every service call, survey, dollar, and rating on one screen, with Thursday's install crew already scheduled.
Built for the crews that keep homes running
See your own day on Genaya
Book a demo and we will walk through your calls, schedule, estimates, and payments, or start free today.
Alarm and security questions, answered
The short version of what alarm and security owners ask before they switch to Genaya.
Genaya runs the whole job in one platform: calls and texts, the schedule and dispatch board, site surveys, estimates and invoices, payments, automations, and reporting. A service call, the survey photos, the signed system estimate, and the payment all stay on the same client record.
No. Genaya does not receive alarm signals or run monitoring, so keep your central station for that. Genaya runs the business around your installs and service calls: the calls and texts, the schedule, site surveys, estimates, invoices, and payments.
Yes. Calls ring your team with the caller's record on screen, and the optional AI Receptionist answers when every line is busy. It checks real availability on your calendar and books a confirmed appointment, or captures the lead for the office to call back.
Yes. From the Genaya mobile app, a tech takes photos straight onto the appointment's attachments, so the doors, the panel location, the network closet, and the blind spot behind a system estimate stay on the record with the job.
Build the estimate from your Price Book - panels, sensors, cameras, recorders, doorbells, and labor - and the customer approves it with a signature, on your tablet or from the link you send. An approved estimate becomes the invoice without re-typing a line.
Yes, when financing is turned on for your account. Customers can apply to pay a larger invoice over time from the payment page with Affirm, Klarna, Afterpay, or Sunbit, and each lender decides its own approvals and amount limits.
Yes. Book one appointment that spans every day of the install, keep the crew and equipment on it, and add a payment schedule that collects a deposit up front, a payment on a set date, and the balance automatically when the appointment is done.
Yes. Genaya imports clients and jobs from CSV or Excel files and from many field-service tools, so you do not start from an empty book.
Your installers do the work.Genaya handles the rest.
The AI Receptionist answers every call, the board stays full from the first service call to the last install, and the invoice goes out before the ladder is back on the van. One platform for the office, the van, and everything in between.
