Find out how the appointment really went, before the review says it for you.
Send a short survey after every service, measure NPS over time, and share survey links anywhere a customer can tap. Responses roll up into analytics that show who is delighted, who is drifting, and what keeps coming up.
Silence after the appointment is not a signal. It is a blind spot.
Silence after an appointment is not the same as satisfaction. Surveys give customers a private channel to tell you the truth - so you fix problems before they become one-star reviews and double down on what customers actually praise.
Silence is not satisfaction
Most customers never tell you the appointment felt rushed or the team member tracked mud in. They just quietly book the next one somewhere else - and the record shows nothing but "completed".
trending_downMost unhappy customers never complain - they just leaveThe first feedback you hear is public
Without a private channel, the earliest signal that something went wrong is a one-star review - visible to every future customer before you ever get a chance to fix it.
trending_downOne public one-star costs dozens of future callsDecisions run on anecdotes
Someone thinks customers love the new arrival windows. Someone else feels like complaints are up. Without measured feedback, the loudest guess wins the meeting.
trending_downGut feel is not a customer strategySentiment becomes a number you can manage
Every response rolls into results analytics: response rates, NPS trends, and per-question breakdowns. Compare teams, services, and months - and know whether the operation is actually getting better, not just busier.
- checkNPS tracked over time, not in anecdotes
- checkPromoters, passives, and detractors broken out
- checkPer-question answers you can drill into
A link customers actually tap
Surveys travel as simple links by SMS or email - sent right after the service, opened in the browser, answered in under a minute. No app, no login, no reason to put it off until it never happens.
- checkSent by SMS or email the moment work completes
- checkAnswered in the browser - nothing to install
- checkShare the same link in campaigns and signatures
Everything customer feedback should come with
Post-service surveys
Ask the questions that matter right after the work, when memory and honesty are at their peak.
NPS scoring
Run the standard would-you-recommend measure and watch the score move as the operation improves.
Shareable links
Every survey is a link you can send by SMS, email, or campaign - no app, no login for the customer.
Results analytics
See response rates, score trends, and answer breakdowns so feedback becomes decisions instead of anecdotes.
Collecting real feedback by this afternoon
Build the survey
Pick the questions and the scoring - a quick pulse or a full post-service review.
Send the link
Deliver it after the appointment by SMS or email, or share it anywhere customers already talk to you.
Read the results
Watch scores and answers roll up into analytics, and act on what customers keep telling you.
Built for the people who own the customer experience
Owners
Know how the business feels to customers without waiting for a public review to find out.
Operations leaders
Compare satisfaction across teams and services to see where delivery needs attention.
Customer success teams
Spot unhappy customers early enough to save the relationship.
Ask at the moment that matters.
Surveys ride the events your business already creates - a finished appointment, a closed visit, a paid invoice - so the ask lands while the experience is still fresh.
Feedback that plugs into the whole platform
Surveys is one part of Genaya. Responses land on customer records, feed analytics, trigger automations, and hand happy customers to your review engine - without exporting a single spreadsheet.
Engage
Happy survey responses become review requests - private feedback and public reputation feed the same loop.
Clients
Every response lands on the customer record it came from, so account history includes how they actually felt.
Automations
Trigger the survey automatically when work completes - nobody has to remember to ask.
Analytics
Scores sit next to revenue, appointments, and call data, so satisfaction is measured beside the work that earned it.
Questions teams ask about surveys
Through shareable links sent by SMS or email - typically right after a service. Customers answer in the browser with nothing to install or sign into.
Responses feed results analytics inside Genaya - response rates, NPS trends, and per-question breakdowns - and sit alongside the customer records they came from.
Yes. Pair Surveys with Automations and the ask goes out by SMS or email the moment work completes - the trigger is the finished appointment, not someone's memory.
NPS (Net Promoter Score) is the standard "how likely are you to recommend us" question on a 0-10 scale. Tracked over time, it turns customer sentiment into one number you can watch move as the operation improves - promoters minus detractors.
Short. The NPS question plus one open comment is often enough - response rates drop fast with every extra question. Genaya makes short surveys easy to build, so asking less and hearing more becomes the default.
Ready to hear what customers really think?
Build your first survey, send it after the next appointment, and watch the answers roll in.