See the whole operation moving, on one live screen.
The Live Control Center puts your team on a real-time map with presence status and current assignments - who is on site, who is driving, who is free next. When the day changes, you redirect the operation from evidence instead of a call-around.
You cannot direct a day you cannot see
Dispatch decisions are only as good as the picture behind them. When an appointment runs long or an emergency call lands, the Control Center shows who is genuinely closest and free - so the answer takes seconds, not five phone calls.
Finding someone free takes a phone tour
An urgent request lands and the answer to "who can take this?" lives in five separate pockets. So you call, wait, leave messages, and call again - while the customer waits too.
trending_down12 minutes of calls to answer one questionThe board says one thing, the day does another
The schedule was true at 8 AM. By mid-morning one visit ran long, one finished early, and one never started - and nobody updated the plan, because nobody could see it drift.
trending_downEvery plan is stale by 10 AMThe wrong person gets the urgent work
Without a live picture, dispatch runs on habit: send whoever answered first. The teammate parked six minutes away stays idle while someone drives across town.
trending_downA 40-minute drive past a free teammateWho, where, and what - without asking anyone
Every active teammate appears with a status and their current assignment attached. Not just a dot on a map - the reason behind the dot. A clinic sees who is with a patient, a crew lead sees who is still on site, an agency sees who is deep in a project.
- checkStatuses update as the team checks in and moves
- checkEach pin carries its active appointment or project
- checkFilter by company, team, or the whole operation
Urgent work goes to the right person, the first time
When a same-day request lands, the Control Center ranks who is genuinely closest and free - by real position and real status, not by who answered the phone first. Pick the person, move the schedule, done.
- checkNearest available teammates, ranked from evidence
- checkAvailability and current work in the same view
- checkReassign without a single "where are you?" call
The whole operation, moving on one screen.
Positions, presence, and current work stream in as the day happens - so decisions come from evidence, not a call-around.
What the Control Center puts in front of you
Live team map
Every active team member appears on the map in real time, so geographic reality is always in front of you.
Presence and availability
Know who is on an appointment, on the road, on a call, or free - without interrupting anyone to ask.
Current work context
Each person carries their active assignment, so the map shows not just where people are but why.
Faster redirects
When priorities shift, pick the nearest available person from evidence and move the schedule with confidence.
From open to acted-on in three moves
Open the board
The Control Center shows the live map, presence, and assignments the moment the day starts.
Watch reality unfold
Statuses and positions update as the team checks in, travels, and completes work.
Redirect in seconds
When something changes, find the closest available person and reroute without a call-around.
Anyone who answers for where the day went
Dispatchers
Assign the next appointment from a live picture instead of a guess and a phone call.
Operations managers
Spot idle time, long-running appointments, and coverage gaps while there is still time to act.
Owners
Glance at one screen and know the whole operation is moving.
Better because it is not alone
The Control Center reads from the same platform the rest of your work runs on - so the live picture is always the real picture.
Schedule
Redirect the board and the change lands on everyone's day instantly.
Team & Roles
Presence follows the same people, roles, and companies you already manage.
Appointments
Every pin carries its active assignment, so location always comes with context.
Call Center
See who is mid-call before you route the next customer their way.
Questions teams ask before turning it on
A real-time map of your team with presence status and current assignments - who is where, who is available, and what each person is doing right now.
When an urgent appointment lands, the map shows who is genuinely closest and free, so you can redirect the right person in seconds instead of phoning through the team.
No. Team members appear on the map through the Genaya mobile app they already use for their schedule and timesheets - no separate tracker to install and no hardware to mount in a vehicle.
No. Presence and current-work context matter everywhere: a clinic sees who is with a patient, an agency sees who is heads-down on a project, and dispatch-style teams get the live map on top of it all.
Yes. The Control Center follows the same company and team structure as the rest of Genaya, so you can focus the view on one company, one crew, or zoom out to the whole operation.
Ready to see the whole day at once?
Put your team on the live map and make the next redirect from evidence.