Stop taking notes on calls. Start searching them.
Every call is recorded and transcribed automatically. AI reads each conversation and attaches smart notes, action items, and sentiment to the call record - so what was said, promised, and agreed is on file and searchable across the whole history.
Spoken on a call. Forgotten by Friday.
The most important details in a business are spoken on calls and forgotten by Friday. Call Intelligence turns every conversation into a record you can read, search, and act on - without asking anyone to type while they talk.
The notes never get written
Agents hang up and the next call is already ringing. The summary everyone was supposed to type stays in someone's head - until it isn't there either.
trending_downSix-minute calls, zero written recordOne detail, forty minutes of audio
The price is in the recording - somewhere. So is the address, the exception, and the promise. Finding any of them means scrubbing through the whole call.
trending_down40 minutes of replay to find one numberCoaching runs on hearsay
Managers hear "the call went fine" and have no way to check. Tone, objections, and promises made on calls stay invisible until a customer brings them back.
trending_downCoaching decisions made on secondhand summariesThe record writes itself before the next call rings
Moments after hangup, AI reads the conversation and attaches smart notes, the action items that came out of it, and the sentiment of the caller - directly on the call record. Nobody types a word.
- checkA full transcript on every recorded call
- checkSmart notes readable in seconds, not a replay
- checkAction items and sentiment extracted automatically
Find the sentence, not just the call
Search the whole call history by what was said. The quote from March, the address given in passing, the exception someone approved - each is a search away, with the transcript open to the exact moment.
- checkSearch transcripts and notes across all history
- checkJump straight to the matching line
- checkRecords attached to the client, not the device
The intelligence layer on every call
Automatic recording and transcription
Every call becomes a written record on its own - no buttons to remember, no notes to type afterwards.
AI smart notes
A concise summary of what the call covered sits on the record, readable in seconds instead of a replay.
Action items and sentiment
The commitments made and the tone of the conversation are extracted, so follow-up and coaching start from evidence.
Search across every call
Find the conversation where the price was quoted or the address was given, even months later.
From hangup to record in moments
The call happens
Agents talk normally - recording and transcription run in the background.
AI writes the record
Smart notes, action items, and sentiment land on the call record moments after hangup.
You find it when it matters
Search the history by what was said, review the transcript, and settle the question with the actual conversation.
Every conversation becomes evidence.
Recordings, transcripts, notes, and sentiment - attached to the client record automatically, searchable forever.
Built for teams that live on the phone
Managers
Coach from real transcripts and sentiment instead of secondhand summaries.
Firms and practices
Keep an accurate record of what was discussed and agreed on every client and patient call.
Busy operators
Take the call between appointments and let the notes write themselves.
Part of the platform, not a plugin
Call Intelligence is one piece of Genaya. The same conversations feed your client records, your AI assistant, and your dashboards - without an integration project.
Call Center
Calls come from the same phone system your team already answers on - the intelligence starts the moment you hang up.
Genaya AI
Ask questions across your conversations in plain language and get answers grounded in real transcripts.
Clients
Every recording, transcript, and note lands on the client record - the history follows the relationship, not the device.
Analytics
Sentiment and call outcomes flow into your dashboards, so trends show up before they become problems.
Questions teams ask before turning it on
Calls handled through the Genaya call center are recorded and transcribed automatically, and each record carries its AI smart notes, action items, and sentiment.
Yes. Transcripts and notes are searchable across the whole call history, so a detail from months ago is a search away instead of a memory test.
No. Recording and transcription run in the background while the conversation happens. Agents talk normally - there is no button to remember and no note to type afterwards.
Moments after hangup. The transcript, smart notes, action items, and sentiment land on the call record while the conversation is still fresh - usually before the agent has dialed the next number.
Yes. Every direction of conversation handled through the Genaya call center is captured the same way, so the record is complete whether your team made the call or took it.
Ready to stop losing what was said?
Turn on recording and let the notes write themselves - starting with your very next call.