Give leaders a reporting layer that reflects how the business actually runs.
Analytics is sixteen reports on the same operating data - calls, agents, companies, tags and the AI receptionist, conversion rates, revenue and payments, leads, appointments, invoices, payment schedules, team productivity, messaging, service areas, lead sources, and rooms - each with a date range and filters, plus a per-contact timeline and a home dashboard you arrange yourself.
The data exists. The answers never seem to.
Useful analytics should not stop at raw totals. They should help teams answer operational questions quickly and trace outcomes back to the people, workflows, and time periods that matter.
Totals that answer nothing
A big number with no breakdown is a conversation ender. 318 calls last week - answered by whom? Missed when? Better or worse than the week before? The total cannot say.
trending_downA number with no next action attachedReporting by export
Someone downloads the CSV, rebuilds the pivot table, and emails a snapshot that is stale before it is opened. Every question restarts the whole ritual from zero.
trending_downStale by the time anyone reads itCoaching on anecdotes
Without per-agent numbers, performance talk runs on impressions - who sounds busy, who complains least. Strong performers go unseen and real gaps go unaddressed.
trending_downHard conversations with no evidence behind themCut the data the way you ask questions
Date range, direction, agent - the filters mirror how operational questions are actually phrased. "How did inbound calls go last month?" is three clicks, not a data request that sits in someone's queue until Thursday.
- checkDate, direction, and agent filters on every view
- checkAnswers in seconds, not in next week's meeting
- checkDrill from a total down to the calls behind it
Every agent's phone day, side by side
The calls-by-agent view puts volume, answer rate, and timing on one screen - the same yardstick for everyone. Coaching conversations start from evidence, and the quiet strong performers finally get seen.
- checkVolume and answer rate per person
- checkSpot coaching moments before they become habits
- checkFair comparisons over any date range
A reporting layer that works out of the box
Filters, search and export
Every report opens with a date range and the filters that fit it, and the range stays the same as you move from report to report. The call reports add filters by tracking number, source, campaign, keyword, landing page, referrer, device, duration, who answered, company and tag. Every report table can be searched, sorted, given the columns you want and downloaded as a CSV of every row your filters match (owners and admins).
Agent-level insight
Read individual contribution and coaching opportunities from a dedicated calls-by-agent report and the team productivity report.
Money and pipeline
Revenue and payments, invoices and estimates, payment schedules, and the conversion funnel from first call to collected payment.
Contact Timeline
One contact's calls, messages, appointments, and payments across every channel, in order, on one screen.
The sixteen reports, the Contact Timeline, and the Home Dashboard
Every report reads your operating data over the date range you pick - no spreadsheets to build, and the key numbers count every record of the range.
Calls by tag
Every Call Center tag and how many calls carry it, received and placed, missed and answered by AI, with the calls nobody tagged yet.
verifiedEvery planCall log, calls by agent, and calls by company
Every call in the organization with direction, type, and agent filters, recording playback, the columns you choose (down to the website visit behind a Number Pool call) and a CSV export; a per-agent view of volume and average duration; and one row per company with calls received, placed, and missed.
verifiedEvery planAI receptionist report
How many calls the AI receptionist answered and their share of all inbound calls, the leads it captured, the appointments it booked, the calls it handed to your team, and who answered every inbound call.
verifiedEvery planConversion rates
Calls to leads, leads to appointments, appointments to estimates, estimates to invoices, invoices to payments - as a funnel, stage rates, and a volume-per-day trend.
verifiedEvery planRevenue and payments
Total collected, payment count, average payment, refunds and disputes, collected per day and per week, and the card brand mix, filtered by status and method.
verifiedEvery planLeads and lead sources
New leads, conversion, won, and time to convert with a by-source breakdown, plus a lead sources report that puts cost next to results when Lead Source Cost is on.
verifiedEvery planAppointments, invoices, and payment schedules
Work booked and completed, invoices and estimates issued and paid, and how every payment schedule is collecting.
verifiedEvery planTeam productivity, messaging, service areas, rooms
What each person completed, sold, called, and messaged; every text conversation with its contact, number and message count; one table per service area with appointments, cancel rate, sales and average ticket; and every video meeting with its host, who joined, how long it ran and whether it was recorded.
verifiedEvery planContact Timeline
Open any contact from the call log and read their calls, messages, appointments, and payments across every channel in one ordered timeline.
verifiedEvery planHome Dashboard
The Home screen is a dashboard of more than 50 widgets you pick from a catalog, drag into place, and size, over the date range you choose - one for every Genaya product: Ask Genaya and what the assistant did today, payments collected and payouts arriving, overdue invoices, leads needing a first reply, who is clocked in, automations that ran, documents awaiting signature, low stock, open property tickets, and a Business snapshot. Widgets refresh live when Genaya AI changes a record.
verifiedEvery planFrom question to evidence in minutes
Set the range
Choose the time window, filters, and segments that match the operational question.
Identify the signal
Compare agent performance, direction mix, conversion stages, revenue by week, and lead sources.
Drive improvement
Use the findings to improve routing, staffing, response quality, pricing, and accountability.
Made for the people accountable for the numbers
Managers
Coach teams with better evidence instead of relying on isolated anecdotes.
Operations leaders
Connect communication performance to broader business execution.
Executives
Use analytics to read throughput, responsiveness, and consistency with less manual reporting effort.
Dashboards built on your real operating data.
The numbers move when the work moves - no exports, no stale spreadsheets.
Better because the data never leaves
Analytics reads the same records the rest of Genaya writes - every call, payment, and appointment is already in the dataset the moment it happens.
Call Center
Every call, answer, and wait time lands in the log the moment it happens - the raw feed Analytics runs on.
Genaya AI
Ask the follow-up question a chart raises in plain language and get an answer from the same live data.
Appointments
Booked, completed, and canceled work by type, status, and team member feeds the appointments, service areas, and team productivity reports.
GenayaPay
Put call and team performance next to the revenue those conversations actually produced.
Questions teams ask before ditching spreadsheets
Sixteen reports in six sections: Calls (call log, calls by agent, calls by company, calls by tag, AI receptionist), Messages (messaging), Video (rooms), Sales (conversion rates, leads and pipeline, lead sources), Money (revenue and payments, invoices and estimates, payment schedules) and Work (appointments, team productivity, service areas) - each with a date range and its own filters - plus the Contact Timeline for any single contact.
Every plan, including the free trial. Reports read the same records the rest of Genaya writes, so a report only fills once the product it measures is in use.
No. The views are built in: pick a date range, a direction, and an agent, and read the result. There is no SQL, no export step, and no separate BI tool to learn - a clinic manager and a dispatch lead use the same three clicks.
Live. Metrics update as calls happen inside Genaya - there is no overnight sync or refresh schedule, so the Monday morning view already includes Monday morning.
Yes. The calls-by-agent view puts volume, answer rate, and timing side by side over any date range you choose - the same yardstick for everyone, whether they answer patient calls or dispatch crews.
Ready to see how the week actually went?
Live views of calls, agents, and performance - built into the platform from day one.