Driftwood Cottage wakes up to a cold hot tub.
Vacation rental management software that runs every turnover, guest call, and owner statement in one place.
Genaya helps vacation rental managers run guest intake, same-day turnovers, cleaning and repair dispatch, owner approvals, and statements without splitting the portfolio across five systems.
One changeover Saturday, from a cold hot tub to a five-star review
Follow a single Saturday at a vacation rental management company that runs on Genaya. Every moment below is the same platform and the same record - guest, crew, owner, and ledger, with no re-typing.
A guest calls before the office wakes up
Maya at Driftwood Cottage checks out at 10:00, and the hot tub went cold overnight. The AI receptionist answers the guest line, captures the property and the problem, and opens an urgent work order - with the next guests arriving at 4:00 PM, the clock is already running.
The same-day turn finds its crew
The manager opens the day to a triaged turnover board, not a cleaner group chat. The Driftwood turn goes to Shorebird Cleaning - the preferred crew for the beach cottages - and the hot tub repair routes to Tidewater Spa Services in the same pass.
The crew works the turnover checklist
Shorebird checks in at the cottage minutes after Maya drives off. The turnover checklist ticks down on their phones - linens, restock, damage scan - photos land on the record, and the incoming guests get their check-in text without anyone at the office touching a thing.
The repair crosses the line - the owner taps approve
Tidewater finds a failed heater element: $612 with labor, past the $400 auto-approval limit on the Driftwood owner agreement. Genaya routes it to the owner with the quote and photos attached, and Dan approves from his phone in 9 minutes. The hot tub is hot by 2:30.
The cost posts to the owner statement
The Tidewater bill is recorded once and flows everywhere it belongs: onto the work order, into the Driftwood Cottage owner ledger, and into the August owner statement - approval trail and photos already attached, nothing to reconstruct at month-end.
The review request lands while the trip glow lasts
Closing Maya's stay fires a one-tap review request - while the vacation glow is still warm. Her five stars land on the property record, and the next booking inquiry sees a cottage that answers its phone at 7:15 AM and fixes hot tubs by lunch.
The portfolio closes the day in one view
Nine turns done, every door guest-ready, occupancy at 92 percent for August. The evening dashboard shows the whole portfolio - what turned, what it cost, and what each owner will see on their statement - with nothing left to chase before Saturday does it all again.
Every door, crew, and guest stay on one record.
Guest calls, turnovers, repairs, owner approvals, and statements share the same property record - so the office, the crews, and the owners always see the same truth.
Genaya turns changeover day into one connected turnover and reporting system.
The platform links guest intake, turnover scheduling, crew dispatch, approvals, vendor bills, and owner statements so managers can run every stay from checkout to check-in to month-end close.
See how it worksProperty-aware records
Turns and work orders start with the right property, booking, guest, and owner context already attached.
Crew and vendor coordination
Cleaning crews, hot tub techs, and handymen get dispatched, tracked, and followed up inside the same workflow - not across group texts.
Statements that write themselves
Owner ledgers and monthly statements come directly from the turns, repairs, and approvals that actually happened.
A changeover board where turnovers, crews, and owner statements stay connected.
This workflow shows how Genaya can run a Saturday changeover from guest checkout through crew dispatch, repair approval, and owner-ready closeout.
The modules vacation rental teams run on
Each capability ships inside Genaya - one login, one property record, no integration project.
Property and owner records
Keep every door, owner agreement, cleaning crew, and vendor visible from one workspace.
Inside GenayaCompanies + ClientsTurnovers with dispatch context
Schedule same-day turns against real checkout and check-in windows, with crews and checklists built in.
Inside GenayaAppointments + ScheduleGuest lines answered around the clock
Calls and texts land in one inbox, and the AI receptionist covers the guest line before the office opens.
Inside GenayaCall Center + AIOwner ledgers and statements
Record vendor bills once and let ledgers, statements, and approvals carry the same number everywhere.
Inside GenayaInvoices + ReportsRun your next changeover day on Genaya.
Book a walkthrough to see how Genaya runs guest intake, same-day turnovers, repair approvals, and owner statements in one platform.