The water heater at 412 Maple St let go overnight.
The residential property management software that runs every door - resident requests, work orders, rent, and owner statements.
Genaya gives residential property managers one platform for maintenance intake, vendor dispatch, owner approvals, rent collection, and owner reporting - built for scattered single-family homes, duplexes, and small multifamily portfolios.
One residential day, from a leaking water heater to a closed ledger
Follow a single Tuesday at a residential property management company that runs on Genaya - 86 scattered doors, single-family homes and duplexes. Every moment below is the same platform and the same record: resident, vendor, owner, and ledger, with no re-typing.
A resident calls before the office opens
Maya at 412 Maple St finds the water heater leaking across the garage floor and calls the office line. Nobody is in yet - so the AI receptionist answers, gets the address and the symptom, and opens an urgent work order with the lease and the owner already attached.
The work order finds the preferred plumber
The coordinator opens the day to a triaged queue, not a voicemail box. WO-4127 goes to Reyes Plumbing - the preferred vendor for that house - and their acceptance lands back on the ticket in three minutes. Maya gets the heads-up text without anyone typing it.
The make-ready turn ticks down across town
While the plumber works Maple St, the turn crew is deep in 88 Birchwood Ln - rekey, paint, carpet - getting the house ready for Saturday's move-in. The checklist ticks down on their phones, photos land on the work order, and the incoming resident gets her walkthrough time automatically.
The repair crosses the cap - the owner taps approve
The water heater has to be replaced, and $1,240 is past Dan's $500 auto-approval cap. Genaya routes it to him with the quote and photos attached - he owns three doors and lives two states away - and he approves from his phone in nine minutes. No phone tag, no resident waiting on hold.
The bill posts to the owner ledger
The Reyes Plumbing bill is recorded once and flows everywhere it belongs: onto the work order, into the 412 Maple St owner ledger, and into Dan's August statement - with the approval trail and the new warranty already attached. Month-end just got shorter.
The survey goes out while the water is hot
Closing the ticket fires a one-tap satisfaction survey to Maya - while the fix is still fresh. Her five stars land on the work order and on the portfolio score, and the renewal conversation in March just got easier.
The portfolio closes the day in one view
Eighty-six doors, seven open work orders, rent at 97 percent. The evening dashboard shows the whole scattered portfolio - what happened, what it cost, and what every owner will see on their statement - with nothing left to chase.
Every door, resident, and dollar on one record.
Resident calls, work orders, owner approvals, vendor bills, rent, and statements share the same property record - so your team and your owners always see the same truth.
Genaya runs the whole residential workflow on one record per door.
Intake, dispatch, owner approvals, vendor bills, rent, and statements share the same property record - so the office, the owner, and the resident see the same truth from the first call to closeout.
See how it worksDoor-aware work orders
Every request starts with the property, unit, lease, resident, and owner already attached - no lookup, no re-typing, no lost context.
Crews and vendors in one dispatch lane
In-house maintenance and preferred vendors share the same board, checklists, photos, and automatic resident updates.
Owner-ready money trail
Approvals, vendor bills, and rent post once and flow to the owner ledger and the monthly statement automatically.
A residential board where doors, vendors, owners, and rent stay connected.
This workflow shows how Genaya carries one repair from a resident's 7 AM call through dispatch, owner approval, and the ledger - without ever leaving the record.
The modules residential managers run on
Each capability ships inside Genaya - one login, one record per door, no integration project.
Property, lease, and owner records
Houses, duplexes, units, residents, vendors, and owners stay connected in one workspace - every door with its full history.
Inside GenayaCompanies + ClientsWork orders with dispatch built in
Urgent leaks, routine maintenance, and make-ready turns run on schedules, checklists, and live status the whole office can see.
Inside GenayaAppointments + ScheduleOwner approvals and spend caps
Set an approval limit per owner - anything over it routes to their phone with the quote and photos attached, and the sign-off lands back on the work order.
Inside GenayaTasks + Ops ConfigRent, bills, and owner statements
Collect rent through GenayaPay, record vendor bills once, and send monthly owner statements that reconcile themselves.
Inside GenayaInvoices + GenayaPayRun tomorrow's doors on Genaya.
Start with one platform for resident requests, landlord work orders, owner approvals, rent, and owner statements - and open tomorrow at 7:00 AM already organized.