An email server is about to go down.
MSP software that runs your IT practice from support call to recurring invoice.
Genaya keeps support calls, tickets, service agreements, tech hours, project milestones, and invoices on one client record - so nothing slips between the ticket queue, the spreadsheet, and the accounting system.
One MSP day, from first call to paid invoice
Follow a single Tuesday at an IT practice that runs on Genaya. Every moment below is the same platform and the same client record - no tool switches, no re-typing.
An outage call comes in
Hargrove Law's email is down and the office manager dials your line before you finish your first coffee. Genaya rings with the client's record on screen - and when your techs are heads-down, the AI receptionist answers, logs the issue, and books the remote session.
The migration kickoff is booked
Beacon Dental's Microsoft 365 migration kickoff lands on the calendar with a video room already attached. The practice manager confirmed, reminders queued - and the project record carries every note from the sales call, so kickoff starts warm.
The service agreement is signed
The managed services proposal from last week comes back approved. Marcus reviews the per-seat plan in the portal, taps approve, and signs with a finger - $3,620 a month of recurring revenue authorized without a single PDF attachment.
Every hour lands on the right client
The morning's tickets wrap and the hours are already against the right clients - contract work tagged to the agreement, and the out-of-scope email fix flagged billable the moment it was logged, not discovered at month-end.
The milestone invoice is paid
Phase 2 of the server migration ships and the milestone flips to delivered. The invoice goes out on the same record, the pay link lands with the office manager, and the $8,400 clears before the end of the day.
The review request goes out
Closing the migration fires the review request automatically, while the win is still fresh. Five stars and a quote land on your profile - nobody had to remember to ask.
The practice, at a glance
The day winds down. The dashboard shows what the practice actually did - recurring revenue, open tickets, hours banked - across every client on one screen, with nothing left to reconcile before tomorrow.
Every client, ticket, and invoice on one record.
Support calls, tickets, service agreements, tech hours, and invoices share the same client record - so service delivery and billing never drift apart.
Genaya gives IT practices one service system from first call to recurring invoice.
With client records, tickets, agreements, tech time, project milestones, and invoices connected, MSPs and IT consultants keep delivery and billing on the same record end to end.
See how it worksClient context stays intact
Companies, contacts, sites, tickets, and agreement terms remain visible from onboarding through every renewal.
Service work is operationalized
Tickets, projects, and follow-ups become a durable workflow with owners and priorities instead of an inbox triage.
Billing follows the work
Per-seat recurring invoices, project milestones, and out-of-scope hours bill from the same record the team already trusts.
An IT service board with tickets, agreements, and billing on the same record.
This view maps how Genaya can support an IT practice from intake through delivery, approval, and invoice closeout.
The modules IT practices run on
Each capability ships inside Genaya - one login, one record, no integration project.
Support line with client context
Calls ring with the client record on screen, and the AI receptionist answers, logs the issue, and books sessions when techs are heads-down.
Inside GenayaCall Center + AI ReceptionistTickets and project execution
Run break-fix queues and migration projects with owners, priorities, milestones, and reusable checklists.
Inside GenayaTasksAgreements, quotes, and invoices
Send proposals clients sign online, then bill per-seat plans, hardware quotes, and project milestones without re-keying.
Inside GenayaEstimates + InvoicesMRR and utilization reporting
See recurring revenue, contract profitability, tech utilization, and unbilled hours across every client on one screen.
Inside GenayaReportsRun tomorrow on Genaya.
Book a walkthrough to see how Genaya supports call intake, tickets, service agreements, tech time, and recurring invoicing in one platform.