The heat wave hit overnight.
The HVAC software that runs your busiest season - from the first no-cool call to the final payment.
Genaya combines call intake, dispatch, job tracking, repair-or-replace estimates, invoices, and payments so HVAC companies can clear the board on the hottest day of the year without stitching tools together.
One heat-wave day, from first ring to final dollar
Follow a single July Tuesday at an HVAC company that runs on Genaya. Every moment below is the same platform and the same record - no tool switches, no re-typing.
A no-cool call comes in
The first 100 degree night of the summer, and a homeowner wakes up to a house stuck at 84. Genaya rings the desk with her address and equipment history on screen - and when every line is busy, the AI receptionist answers, books the first slot, and logs the job.
The heat-wave board fills
The morning queue drops onto the board. The 7:42 no-cool slots in first, the changeout crew keeps its install window, the membership tune-up stays put - and every tech sees the same day before the trucks roll.
The gauges tell the truth
Marisol checks in from the driveway - the client already got the on-my-way text automatically. The capacitor tests fine, but the compressor on the 14-year-old R-22 system is shorted to ground. Pressures, the model plate, and photos land straight on the job record.
Repair or replace, decided at the kitchen table
Marisol builds both options on the tablet: a compressor swap that does not pencil on a 14-year-old system, and a 15.2 SEER2 changeout that does. Elena picks the new system, taps approve, and signs with a finger - the install crew is on tomorrow's board before Marisol leaves the driveway.
Invoice out, paid in minutes
The approved changeout becomes the invoice with one tap - same record, same amount. The pay link lands by text and the card clears while the office is still ordering the equipment.
The review lands
Closing the visit fires the review request automatically, while the rescue is still front of mind. Five stars hit your profile before dinner - nobody had to remember to ask.
The owner sees the whole day
Trucks parked, books closed. The dashboard shows what the heat wave actually did today - every no-cool, tune-up, dollar, and rating on one screen, with tomorrow's install already staged.
Every system, reading, and dollar on one record.
Intake, dispatch, diagnostics, estimates, invoices, and payments share the same client record - so the office and the attic always see the same truth.
Genaya gives HVAC operators one connected surface for intake, field diagnosis, and revenue.
Because call center, schedule, jobs, clients, estimates, invoices, payments, and analytics live together, a no-cool can go from first ring to paid without anyone re-typing a thing.
See how it worksConnected intake
Calls, leads, equipment history, and membership status are on screen before the job is even booked.
Dispatch built for triage
Schedulers see techs, routes, and open capacity on one board - so emergencies slot in without wrecking install windows.
Revenue workflow built in
Estimate approvals, invoicing, payments, and follow-up stay tied to the same job record from driveway to deposit.
An HVAC workflow where no-cools, installs, and payments stay on the same record.
The board below shows how Genaya carries an HVAC company from the first ring of a heat-wave morning through dispatch, approval, and collection.
The modules HVAC teams run on
Each capability ships inside Genaya - one login, one record, no integration project.
Call center and AI receptionist
Live routing, client and equipment context on screen, and an AI receptionist that answers and books when every line is busy.
Inside GenayaCall CenterDispatch board built for triage
Run the day by urgency - no-cools first, installs protected, memberships honored - with map visibility and an unscheduled queue.
Inside GenayaScheduleJob records with readings and photos
Checklists, diagnostic notes, model plates, and condenser photos land on the job so the office sees what the tech sees.
Inside GenayaJobs + ClientsEstimates, invoices, and payments in one flow
Repair-or-replace options, finger signatures, one-tap invoicing, and text pay links - collected through Genaya Pay.
Inside GenayaEstimates + Invoices + Genaya PayRun tomorrow on Genaya.
Book a walkthrough to see how Genaya runs intake, dispatch, repair-or-replace approvals, and payments in one workflow built for peak season.