The Willow Creek entrance is under water.
The HOA management software that runs your communities from first call to board packet.
Genaya helps HOA and community association managers run homeowner requests, vendor dispatch, inspections, board approvals, assessments, and reporting without splitting the community record across systems.
One community day, from a flooded entrance to a closed ticket
Follow a single Tuesday at a community-management company that runs on Genaya. Every moment below is the same platform and the same record - homeowner, vendor, board, and ledger, with no re-typing.
A homeowner calls before the office opens
Alice at Lot 118 finds the Willow Creek entrance under water and calls the management office. Nobody is in yet - so the AI receptionist answers, gets the community and the symptom, and opens an urgent work order before the first coffee is poured.
The work order finds its vendor
The community manager opens the day to a triaged queue, not a voicemail box. WO-4127 goes to GreenScape Irrigation - the preferred vendor for the association - and their acceptance lands back on the ticket in minutes.
The manager walks the community
While the crew digs at the entrance, the manager runs the monthly inspection route. Violations get logged with photos from the phone, the courtesy notice to Lot 62 goes out automatically, and the repair progress stays visible on the same screen.
The repair crosses the limit - the board taps approve
The main line replacement pushes the repair past the $1,000 spending authority, so Genaya routes it to the board president with the quote and photos attached. Marcus approves from his phone in 18 minutes - no email chain, no stalled repair.
The cost posts to the operating ledger
The vendor bill is recorded once and flows everywhere it belongs: onto the work order, into the Willow Creek operating ledger, and into the August board packet - with the board approval already attached.
The survey goes out while the lawn drains
Closing the ticket fires a one-tap satisfaction survey to Alice - while the fix is still fresh. Her five stars land on the work order, and the association score ticks up before dinner.
Every community closes the day in one view
Sixteen associations, twenty-three open requests, dues at 97 percent. The evening dashboard shows the whole portfolio - what happened, what it cost, and what each board will see - with nothing left to chase.
Every community, vendor, and dollar on one record.
Homeowner calls, work orders, violations, board approvals, vendor bills, and assessments share the same association record - so the manager and the board always see the same truth.
Genaya turns community management into one connected request, approval, and reporting system.
The platform links homeowner intake, vendor dispatch, inspections, board approvals, invoices, and analytics so managers can run every association from first call to board-ready closeout.
See how it worksCommunity-aware records
Work orders, violations, and architectural requests start with the right association, lot, homeowner, and budget context already attached.
Board approvals in the flow
Spending limits route decisions to board members automatically - with the quote and photos attached, approvable from a phone.
Board-ready reporting
Packets, ledgers, and homeowner updates come directly from the work that actually happened - no month-end rebuild.
A community board where requests, vendors, and board approvals stay connected.
This workflow shows how Genaya supports a community issue from homeowner intake through dispatch, board approval, and financial closeout.
The modules community managers run on
Each capability ships inside Genaya - one login, one association record, no integration project.
Community and homeowner records
Keep associations, lots, homeowners, board members, and vendors visible from one workspace.
Inside GenayaCompanies + ClientsWork orders with vendor dispatch
Assign maintenance and common-area work with schedules, checklists, and live status built in.
Inside GenayaAppointments + ScheduleBoard approvals and governance
Track spending limits, who approved what, and how every decision moved before closeout.
Inside GenayaTasks + Ops ConfigAssessments and board reporting
Connect dues, vendor bills, and board packets to the work-order history the community already trusts.
Inside GenayaInvoices + ReportsRun tomorrow's communities on Genaya.
See how Genaya supports request intake, vendor dispatch, board approvals, assessments, and board-ready reporting in one platform.